Privacy policy

Personal data we process

Your privacy is important to us. Our policy describes how we collect, process, transfer, secure and retain your data. We are responsible for processing personal data as reflected in this privacy statement.

We process your personal data as soon as you use our services and/or because you provide these data to us yourself.
Below you will find an overview of the personal data we process:

- First and last name
- E-mail address
- Phone number
- Internet browser and device type

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us to clarify this.

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting information about children without parental consent. If you are convinced that we have collected personal information about a minor without such consent, please contact us by email and we will delete this information.

For what purpose and on what basis we process personal data

We process your personal data for the following purposes:

- Sending you our newsletter and/or advertising flyer
- To be able to call or email you if necessary to perform our services
- Inform you about changes in our services and products
- To deliver goods and services to you
- We analyze your behavior on the website to improve the website and tailor the product and service offerings to your preferences.

You are not required to release your personal data, but it makes sense that providing certain services becomes impossible if you refuse processing.

How long we retain personal data

We do not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

Your data will be retained as long as you are a customer with us.

If one is no longer a customer, personal data is deleted within 12 months, excluding the data we are legally required to keep, such as invoices and accounting documents.

In the case of a prospect, personal data will be deleted 3 months after the last contact.

Sharing personal data with third parties

We only provide to third parties and only when necessary for the execution of our agreement with you or to comply with a legal obligation.

Use of cookies

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

You can find all the information about which cookies we use in our comprehensive cookie policy on this website.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or object to the processing of your personal data by us and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request to withdraw your consent or object to the processing of your personal data to us by e-mail.

To make sure that the request for access has been made by you, we ask you to send a copy of your identity card either by e-mail or by mail to our registered office, enclosing a copy of your identity card.

We will respond to your request as soon as possible, but within four weeks.

We would also like to inform you that you have the possibility of filing a complaint with the Belgian Privacy Commission: Data Protection Authority, Rue du Printing Press 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: contact@apd-gba.be